Help & Support
Answers to common questions about using PaddleRank. If you're stuck, contact us at the bottom of this page.
Creating or signing in to an account
New players create an account with an email address and password. Once you're registered, use Sign In with either your username or email. If a League Manager invited you by email, open the invitation link in that email instead -- it creates your account and links you to that league in one step.
Verifying your email
After signing up, we send a verification link to the email address you provided. If it doesn't arrive within a few minutes, check your spam folder. After signing in, if your email still needs verification, use Resend verification email on your onboarding page.
Joining a league via invitation
League Managers currently send PaddleRank invitations by email. Opening that invitation takes you to an accept/decline page -- accepting links your account to that league so you can see its standings and submit results. If an invitation looks expired or already used, ask your League Manager to send a new one.
Submitting a match score
From your dashboard, open match entry, pick your opponent(s) and enter the final score. Submitted scores aren't final yet -- they go to your League Manager for approval before ratings and standings update.
League Manager approval
League Managers review submitted match results in their approval queue and approve or reject each one. Only approved matches count toward ratings and standings. If you're waiting on a result, check with your League Manager -- they're the ones who can approve it.
Ratings & standings basics
Every approved rated match updates the participating players' ratings based on the result and the ratings going into the match -- a win against higher-rated opponents moves your rating up more than a win against lower-rated ones. Standings are simply players ranked by current rating within a league.
Forgot your password?
Use Forgot your password? on the sign-in page. We'll email you a reset link -- it expires after a short time, so request a new one if it's gone stale.
RSVPing to an event
League sessions and social events are listed under your league's Events. Open an event and choose your RSVP status; you can change it any time while the event is still open -- an event that's been cancelled or has already happened no longer accepts RSVPs.
A score looks wrong
If a match is still awaiting approval, your League Manager can simply reject it and ask for a resubmission. If a match has already been approved, PaddleRank doesn't yet have a self-serve way to correct or reverse it -- contact your League Manager, or reach us directly below, and we'll help sort it out.
League-specific questions
For questions about a specific league's schedule, membership, or format, your League Manager can usually help fastest. For account, security, or platform issues, contact us directly.
Contact support
Also useful: requesting a copy of your data or account deletion (see our Privacy Policy).
See also our Terms of Service and Privacy Policy.